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Frequently Asked Questions
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General

 

How do I reset my password?

Click here and enter your username or the email address associated with your account. Answer the math question to verify you are human and click "Reset Password." You will receive an email containing a link to enter a new password for your account.

 


How do I find my invoices?

Go to the Manage Profile dashboard by clicking here. If you are not already logged in, please do so. Once in the Manage Profile dashboard, click on the "Invoices" icon. Use the "Filter by Status" dropdown to display the invoices you would like to view.

 


Where is my event history?

All of your registration information is accessible through the Manage Profile dashboard. To see event history, click on "Event Registrations."

 

How do I add my social channels to my profile?

Go to the Manage Profile dashboard by clicking here. If you are not already logged in, please do so. Once in the Manage Profile dashboard, click on the "Networks" icon. Select the social network you wish to add and input your profile page url.

 

How do I mark a page as a favorite?

Browse to the page you would like to add to your favorites. Click on the grey star near the top of the page. Enter your desired page name, select a privacy option and click "Submit."

 

Security

 

How do I hide my profile information?

Go to the Manage Profile dashboard by clicking here. If you are not already logged in, please do so. Once in the Manage Profile dashboard, click on the "Preferences" icon. Uncheck any fields you wish to hide from your profile.

 

Events

 

How do I register guests?

If guest registration is allowed, there will be an option to add an additional registrant during your registration process.


What is your cancellation policy?

To cancel an event registration and to receive a full refund you must contact our office no later than 3 business days prior to the event date at 5:00PM PDT. No refunds will be issued after this time period. Please contact Martin at martin@ThinkLA.org to cancel or for

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  • 3535 Hayden Avenue
  • Suite 300
  • Culver City, CA 90232
  • 310.876.0650
  • info@thinkLA.org
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