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AdU: Account Management 2017

Posted By Sara Hope, Friday, March 3, 2017

Top Takeaways from ThinkLA’s Fourth Edition of AdU: Account Management

Jake Hay, Account Executive, PopShorts

 

“Being passionate about your job, and recognizing the basic skills you need to do your job are just that; the basic skills. You have to really dig down deep inside yourself. That’s where you will find the best you, you can be.” - Lisa Tanner, VP Account Director at RPA.

“It is important to be someone that can provide value. Don’t just see it at taking orders and planning meetings. You need to know the project, your client and your agency. That’s how you provide value.” - Kelly Carroll, VP Account Director at MullenLowe.

 

After a year in remission, ThinkLA revisited one of their most popular sessions, AdU: Account Management. This one-night class was meant to inspire, educate and connect members of the Think LA community interested in bettering their skills and understanding of account management. Hosted at RPA with a near capacity turnout, Lisa Tanner, VP account director at RPA, did a great job at keeping the session educational while maintaining a very relaxed environment while teaching “How to be Successful”, while Kelly Carroll, VP account director at MullenLowe taught “The Project Starting Line”.

This event was invaluable for any entry-mid level account manager, and I highly suggest attending next year’s event. Until then though, enjoy my top takeaways and learnings.

 

HOW TO BE SUCCESSFUL

 

What does it take?

·      You have to be proactive, prepared, dependable and organized.

o   Always have a plan, a back-up plan and a back-up back-up plan

Go from good to great!

·      Don’t compare yourself to others.

o   You are awesome, other people are also awesome and that’s an awesome thing.

·      Having a mentor is a must.

o   A mentor is your personal cheerleader. Someone who keeps you motivated & focused while providing a judgement free source to ask questions and learn.

§  If you don’t currently have a mentor, ThinkLA just launched a mentorship program! Details can be found here: http://www.Thinkla.org/mpage/MentorshipProgram

I don’t know, but I’ll find out.

·      Don’t answer if you don’t know the answer.

o   Owning up to not knowing gives you the opportunity to learn more and the honesty builds the trust of those around you.

There is no such thing as multitasking.

·      Focus on the task at hand.

o   Expectations are high, but you need to be realistic with your ability to get things done.

o   Prioritize and maximize effectiveness.

Don’t forget the business.

·      It’s easy to get caught up in the seemingly infinite number of tasks you have at any one time. No matter what you’re working on, never forget the end goal is to drive business for your client.

 

THE PROJECT STARTING LINE

 

Starting line:

·      Know your client.

o   Before you start, understand the industry and how you will define success.

·      Agree to a strategy, budget, and timeline with your client.

o   An open and well-defined line of communication is crucial for both the client and the agency to understand the process and eliminate surprises along the way.

·      Take things head on.

o   Don’t wait until after the project is over to bring up errors in product or budgeting. Tackle them right as they happen and negate some of the possible negative repercussions.

Aiming for the home stretch.

·      No detail is too small.

o   Once you’ve gone over everything, go over it again. Once you’ve gone over it twice, take out the magnifying glass and hit it a third time.

o   Small errors can turn into big mistakes if you’re not careful.

·      Write client recaps early and often.

o   This allows you to share notes with the other teams involved and ensure that you are all on the same page.

o   Make a checklist out of the client recaps to better follow through with client feedback.

Crossing the finish line.

·      Lead your presentation like a good book.

o   Have a defined beginning, middle and end.

·      Know what to fight for and when to back off.

o   There are times when you are allowed to disagree with the client. Be sure to educate, not argue and navigate this process carefully.

·      Follow-up, follow-up, follow-up

o   If this one doesn’t explain itself, I’d recommend getting your ticket now for the next AdU Account Management



Thanks to all of you who attended, and we look forward to seeing you again soon!

Powerpoint

 

 

Tags:  Account Management  Advertising  LA Advertising  Professional Development  success  ThinkLA 

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What does it take to be a strong account manager?

Posted By thinkLA, Wednesday, October 14, 2015
There is no "one-size-fits-all" job in account management. Instructors Lisa Tanner, VP, Account Director at RPA, and Amy Wiedemann, Director, Digital Marketing at Activision, provided a great overview of what it takes to be a strong account manager at our AdU: Account Management class on October 13th at RPA. We discussed how to determine whether account management is right for you and what a day in the life of the boss looks like. It was a full house and great questions were asked. Thank you to everyone who attended!
Presentation Slides

 

 

Thank you to our instructors Amy Wiedemann and Lisa Tanner, and for RPA for hosting us.

 

 

Tags:  account management 

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AdU: Account Management 2014

Posted By Sarah Ledo, Wednesday, July 16, 2014
At the AdU: Account Managment class, members of RPA, Common and DirecTV explained what it takes to be a strong account manager. Attendees were shown real-life examples and skills to apply to their own jobs and gained a better understanding of the many opportunities of working in account management. Check out the presentation slides!


The instructors also recommend checking out the following:
BOOKS:
Built to Last & Good to Great (Jim Collins)
Made to Stick (Chip and Dan Heath)
Hey Whipple, Squeeze This (Luke Sullivan)
The Lean Startup (Eric Ries)
Power (Jeffrey Pfifer)
Ogilvy on Advertising (David Ogilvy)
Collaborate or Perish (William Bratton & Zachary Tumin)
Drive & A Whole New Mind (Daniel Pink)
Blue Ocean Strategy (W. Chan Kim)
Why We Buy (Paco Underhill)
The Tipping Point & David and Goliath (Malcolm Gladwell)
 
AND SOME NOT BOOKS:
Top 10 TED TALKS (or all of them)
Energyproduction.com
Ad Week/Ad Age
This Advertising Life Tumblr (trust us)

Thank you RPA for hosting the event and to our instructors:
Lisa Tanner, Vice President, Account Director, RPA
Romy Flint, Senior Director, Common
Kaleen Ogden, Associate Planning Director, RPA
Margaret Mason, Director of Marketing, DirecTV

 

Tags:  Account Management  AdU  Professional Development 

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